FAQ
Newkadia Customers
What happened to Newkadia?
What happened to Newkadia?
Newkadia has been acquired Comic Source!
Comic Source is a new business, and we are committed to carrying on the mission of Newkadia by providing you with a wide selection, fast shipping, and exceptional customer service.
We greatly appreciate your patience and support as we work through this transition.
Where can I find my Newkadia orders?
Where can I find my Newkadia orders?
From your account page, click "Orders" to view previous orders. Please note: We are in the process of migrating order history from Newkadia.com. Some previous orders may not yet show in your profile.
How can I get support with a recent Newkadia.com order?
How can I get support with a recent Newkadia.com order?
If you need help with a recent Newkadia.com order, please contact our customer service team for assistance at support@comicsource.com.
Is my Newkadia prime subscription still valid?
Is my Newkadia prime subscription still valid?
Yes! If you previously subscribed for Newkadia prime, your free shipping benefit will be automatically applied at checkout once you meet the $15 Newkadia prime order minimum. Please contact our customer service team if you have any questions or issues.
We will be introducing a new loyalty shipping program soon.
What about discounts and sweepstakes?
What about discounts and sweepstakes?
We will be resuming discounts, sweepstakes, and other customer benefits soon.
We have many new and exciting customer features planned, stay tuned!
Customer Account
How do I log-in?
How do I log-in?
You can now sign-in using passwordless idenfication.
At sign-in, simply enter your email address and you will receive an email with a 6-digit authentication code. Enter this code to log-in and access your account.
How do I edit my account details?
How do I edit my account details?
From your account page, click "Profile" to update your email and shipping addresses.
Where can I find my order history?
Where can I find my order history?
From your account page, click "Orders" to view previous orders. Please note: We are in the process of migrating order history from Newkadia.com.
Can I create a wishlist?
Can I create a wishlist?
Yes! You can use your Wishlist to save items for later.
Click the heart icon in the lower left corner of the product image or click the "Add to Wishlist" button on product detail page.
Orders & Shipping
How long does it take to ship an order?
How long does it take to ship an order?
Orders typically ship in 1-2 business days. You will receive a shipment confirmation email with shipment tracking details.
How can I track my order?
How can I track my order?
You will receive a shipment notification email with tracking information. Alternatively, you can view order status from your account profile page.
Can I cancel or edit my order?
Can I cancel or edit my order?
We process orders very quickly and cannot guarantee changes to orders after placement. However we understand that mistakes happen. If you need to cancel or edit your order, please contact our customer support team as soon as possible.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team at support@comicsource.com and we will do everything that we can to make things right.
Do you ship internationally?
Do you ship internationally?
We will have international shipping up and running soon. Thank you for your patience!
Website Navigation Tips
Search Functionality
Search Functionality
We recommend trying our new and improved search to find what you are looking for.
As you type search terms, you will see predictive results appear below. This will allow you to quickly navigate to specific issues or series pages.
Search Filters
Search Filters
From the search results page, you can narrow results using the search filters on the left-hand side.
You can filter across a range of dimensions, including series, title, character, publisher, condition, availability status, and more.
Quick-Add to Cart
Quick-Add to Cart
From the search results, click the magnification icon in the top right corner of product images to enable quick view. This allows you to view product details and easily add to cart without leaving the search results page.
Series Pages
Series Pages
Enter the series name in the search bar, and as you type you will see predictive results appear below. Under "Series" you will find links that take you directly to the series pages.
From every product detail page, you can navigate to the overall series by clicking the link under Series details.
Store Navigation
Store Navigation
Use the top-menu to navigate across various product categories.
We will be quickly expanding our menu options, including the addition of A to Z browsing options