FAQ
Newkadia Customers
What happened to Newkadia.com?
What happened to Newkadia.com?
Newkadia is now Comic Source!
While there have been changes to our website and name, we are still committed to providing you with a wide selection of comic books, fast shipping, and exceptional customer service.
We greatly appreciate your patience and support as we work through this transition.
How can I get support with a recent Newkadia.com order?
How can I get support with a recent Newkadia.com order?
If you need help with a recent Newkadia.com order, please contact our customer service team for assistance at support@comicsource.com.
Where can I find my order history?
Where can I find my order history?
Order histories from Newkadia.com will be in your customer account within the next 7-14 days. We appreciate your patience.
Can I still use my Newkadia Prime subscription?
Can I still use my Newkadia Prime subscription?
Yes! If you previously subscribed for Newkadia prime, you should receive your free shipping benefit at checkout once you meet the $15 Newkadia prime order minimum.
Please contact our customer service team if you have any questions or issues.
We will be introducing a new loyalty shipping program in the coming months.
Orders & Shipping
How can I cancel or edit my order?
How can I cancel or edit my order?
We cannot guarantee changes to orders after placement, but we understand that mistakes happen. If you need to cancel or edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
How long does it take to ship an order?
How long does it take to ship an order?
Orders ship in 1-2 business days. You will receive a shipment confirmation email with shipment tracking details.
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email. Alternatively, log in to your account on our website, navigate to "My Orders".
Can I order internationally?
Can I order internationally?
Yes, we offer global shipping.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team at support@comicsource.com and we will do everything that we can to make things right.
My Account
Can I create a wishlist?
Can I create a wishlist?
You can use your Wishlist to save items for later. Click the heart icon in the lower left corner of the product image, or click the "add to Wishlist" button on the issue's detail page.
Can I view my previous orders?
Can I view my previous orders?
Yes. Order history from Newkadia.com will be in your customer account within the next 7-14 days. We appreciate your patience.